Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
At Soul, we believe that timeless fashion deserves lasting care. Our garments are crafted with precision and attention to detail, and with the right care, they can remain a part of your wardrobe for years to come. Follow our care guide to keep your pieces looking flawless.
General Care Tips
- Read the Label: Always follow the care instructions on the garment tag.
- Wash with Care: Use cold water and gentle detergents to preserve fabric quality.
- Avoid Overwashing: Air out clothes after wearing to reduce the need for frequent washing.
Fabric-Specific Care
- Cotton: Machine wash cold, tumble dry low or hang to dry.
- Linen: Hand wash or gentle cycle, air dry to prevent shrinkage.
- Silk: Dry clean or hand wash with mild detergent, avoid direct sunlight.
- Wool: Hand wash in cold water or dry clean, lay flat to dry.
Storage Guidelines
- Hang with Care: Use padded or wooden hangers to maintain garment shape.
- Fold Heavy Knits: Prevent stretching by folding heavier garments.
- Avoid Direct Sunlight: Store in a cool, dry place to prevent fading.
Preserve the Elegance
Caring for your clothing is an investment in style and sustainability. By following these simple steps, you can ensure that each Soul piece continues to enhance your wardrobe with elegance and longevity.
